Delivery Policy

Last Updated: November 24, 2025

1. Digital Products

1.1 Instant Delivery

Digital products are delivered immediately upon successful payment confirmation:

• Download Links: Sent to your email address within minutes of payment confirmation
• License Keys: Provided in the order confirmation email and on your account dashboard
• Access Credentials: For services requiring account setup, credentials are provided within 24 hours
• No Shipping Required: Digital products are delivered electronically - no physical shipping

1.2 Digital Product Delivery Methods

• Email Delivery: Download links and license keys sent to your registered email
• Account Dashboard: Access your digital products through your customer account
• Secure Download: Time-limited, secure download links (valid for 30 days)

1.3 Digital Product Access

• Download links are valid for 30 days from purchase
• License keys are permanent and tied to your account
• You can re-download within the validity period
• Contact support if you need to extend download access

2. Physical Products

2.1 Processing Time

Physical products are processed and shipped according to the following:

• Processing Time: 1-3 business days (excluding weekends and holidays)
• Order Verification: Orders are verified before processing
• Stock Availability: In-stock items ship faster; out-of-stock items may take longer
• Custom Products: May require additional processing time (specified at checkout)

2.2 Shipping Time

Shipping times vary by location and shipping method:

• Local (Jamaica): 3-5 business days
• Regional (Caribbean): 5-10 business days
• International: 7-21 business days (varies by destination)
• Express Shipping: Available for faster delivery (additional cost)

2.3 Shipping Methods

We use reputable shipping carriers:

• Standard shipping (economy option)
• Express shipping (faster delivery, additional cost)
• International shipping (for overseas orders)
• Tracking information provided for all shipments

2.4 Shipping Costs

Shipping costs are calculated at checkout based on:

• Product weight and dimensions
• Shipping destination
• Selected shipping method
• Free shipping may be available for orders over a certain amount

3. Services Delivery

3.1 Web Hosting Services

Web hosting services are activated:

• Account Setup: Within 24-48 hours of payment confirmation
• Access Credentials: Sent via email once account is ready
• Domain Setup: If domain is included, setup may take 24-72 hours
• Support Access: Immediate access to support channels

3.2 Digital Marketing Services

Digital marketing services commence:

• Campaign Setup: Within 3-5 business days of payment
• Strategy Development: Initial strategy delivered within 7-10 business days
• Ongoing Services: Continuous service delivery as per agreement
• Reporting: Regular reports provided as specified in service agreement

3.3 Quote-Based Services

Services based on quotations:

• Service delivery begins after quote acceptance and payment
• Timeline specified in the quotation
• Milestone-based delivery for larger projects
• Regular updates provided throughout service delivery

4. International Delivery

4.1 Customs and Duties

International orders may be subject to:

• Customs Fees: Vary by country and product value
• Import Duties: Charged by destination country customs
• Taxes: Applicable taxes in destination country
• Customer Responsibility: All customs fees, duties, and taxes are the responsibility of the customer

4.2 Restricted Items

Some products may be restricted in certain countries. We will notify you if your order cannot be shipped to your location.

5. Order Tracking

For physical products, you will receive:

• Tracking Number: Sent via email once order ships
• Tracking Updates: Real-time tracking information available
• Delivery Notifications: Email notifications at key shipping milestones
• Account Dashboard: Track orders through your customer account

6. Delivery Issues

6.1 Delayed Delivery

If your order is delayed:

• Contact us with your order number
• We will investigate and provide updates
• Delays may occur due to weather, customs, or carrier issues
• We will work to resolve delays promptly

6.2 Damaged or Lost Items

If your order arrives damaged or is lost:

• Contact Us Immediately: Within 7 days of delivery (or expected delivery for lost items)
• Provide Photos: For damaged items, photos help us process your claim
• Replacement or Refund: We will replace damaged items or issue a refund
• Lost Items: We will investigate and replace or refund if confirmed lost

6.3 Wrong Item Received

If you receive the wrong item:

• Contact us immediately with your order number
• We will arrange for correct item to be sent
• Return shipping for wrong item is our responsibility
• We apologize for any inconvenience

7. Delivery Address

Please ensure your delivery address is correct:

• Double-check address before completing checkout
• We are not responsible for delivery to incorrect addresses provided by you
• Contact us immediately if you need to change the address (before shipment)
• Address changes after shipment may incur additional fees

8. Undeliverable Packages

If a package cannot be delivered:

• Carrier will attempt delivery multiple times
• Package may be returned to us if undeliverable
• We will contact you to arrange re-delivery
• Additional shipping fees may apply for re-delivery

9. Business Days

Business days exclude:

• Weekends (Saturday and Sunday)
• Public holidays in Jamaica
• Holidays in destination country (for international orders)

10. Contact Us

For delivery inquiries, please contact:

• Email: support@bytora.tech
• Phone: +1 (876) 788-8816
• Address: 34 National Heroes Circle, Kingston, Jamaica
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (Jamaica Time)

Please include your order number in all delivery-related inquiries.

11. Policy Updates

We reserve the right to update this delivery policy at any time. Changes will be posted on this page with an updated "Last Updated" date.