Service Plan Limits and Features
Reference Document
Last Updated: January 1, 2026
This document defines the exact limits and features for each plan tier. Your Terms of Service reference this document for enforcement.
Starter Package ($340/year)
Hard Limits
| Resource | Limit | Overage Option |
|---|---|---|
| Storage | 5GB | $5/month per +5GB OR upgrade |
| Domains | 1 | Upgrade required |
| Email Sending | 1,000/month | $10/month per +5k |
| Users/Seats | 1-3 | Upgrade for more |
| API Requests | Not available | Upgrade required |
Hosting
- Shared hosting environment
- Best-effort uptime (no SLA, no target)
- Daily backups (7-day retention)
- Fair use bandwidth (~10GB/month traffic)
Support
- Email only
- Business hours (Mon-Fri, 9am-5pm JA)
- 48-72 hour response time
- 1-2 tickets/month expected
Professional Package ($700/year)
Hard Limits
| Resource | Limit | Overage Option |
|---|---|---|
| Storage | 15GB | $5/month per +5GB OR upgrade |
| Domains | 3 | Upgrade required for more |
| Email Sending | 5,000/month | $10/month per +5k |
| Users/Seats | 5-10 | Upgrade for more |
| API Requests | 50,000/month | Upgrade if exceeded |
Hosting
- Enhanced shared hosting (better resources)
- 99.5% uptime target (no SLA, no credits)
- Daily backups (30-day retention)
- Fair use bandwidth (~50GB/month traffic)
- SSL included
Support
- Email + WhatsApp (business hours only)
- Business hours (Mon-Fri, 9am-5pm JA)
- 24-48 hour response time
- Monthly check-in call (1× per month, 30 min max)
- 3-5 tickets/month expected
Business Package ($1,300/year)
Hard Limits
| Resource | Limit | Overage Option |
|---|---|---|
| Storage | 50GB | $5/month per +5GB OR custom quote |
| Domains | 10 | Custom quote for more |
| Email Sending | 15,000/month | $10/month per +5k |
| Users/Seats | Unlimited | (within fair use) |
| API Requests | 250,000/month | Custom quote if exceeded |
Hosting
- Premium infrastructure (dedicated VPS or better)
- 99.9% uptime target (SLA with credits if on premium infra)
- Daily backups (90-day retention)
- Fair use bandwidth (~200GB/month traffic)
- SSL + WAF + 24/7 monitoring
- CDN (if applicable)
Support
- Email + WhatsApp + Phone
- Extended hours (Mon-Sat, 8am-8pm JA)
- Emergency line (Severity 1 only, outside hours)
- 8-12 hour response (Crit: 4h)
- Bi-weekly strategy calls (2× per month, 30 min each = 60 min/month total)
- Quarterly business review (1× per quarter, 60 min)
- Custom development (5 hours/quarter included)
- Dedicated account manager (business hours, not 24/7)
- Unlimited reasonable tickets
Capped Human Labor
- Total call time: 60 min/month (2×30min) + 60min/quarter (review) = ~3.5 hours/quarter
- Custom dev: 5 hours/quarter (resets quarterly, does not roll over)
- Emergency line: Severity 1 only (full outage)
- Account manager: Email/WhatsApp during business hours (not on-call)
Optional Add-Ons (Professional & Business Only)
After-Hours Emergency Coverage
$50/month
- 24/7 emergency phone line (Severity 1 only)
- 4-hour response on weekends/holidays (critical outages only)
- Does NOT include general support outside hours
Extra Training/Consulting Hours
$150/hour (minimum 2-hour blocks = $300 minimum)
- Scheduled training sessions
- Advanced configuration help
- Integration consulting
- Custom workflow design
Extra Email Volume
$10/month per +5,000 emails
- Or customer can use their own SendGrid/Mailgun account
Governing Law
This document is incorporated by reference into the Terms of Service and is governed by the laws of Jamaica.
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